Privacy Policy

This privacy policy explains how Sugarlite Foods collects, uses, and protects information when you visit our website, place an order, or contact us. By using our website, you agree to the practices described here.

What we collect

We collect only the information needed to operate the website, fulfil your orders, and communicate with you:

• Name, email address, and phone number when you create an account or place an order.
• Shipping address when you place an order, used solely for delivery.
• Order history, kept for warranty, returns, and customer support purposes.
• Browsing data on our website (pages visited, time on site) collected through standard analytics cookies.

How we use it

We use your information to:

• Process and deliver your orders.
• Send transactional emails (order confirmations, shipping updates).
• Respond to your questions and provide customer support.
• Improve the website based on aggregate analytics.

What we will never do

• We will never sell your data to third parties. Ever. Not anonymised, not aggregated, not for any reason.
• We will never send marketing emails without your explicit consent at the point of signup.
• We will never share your contact details with anyone outside our fulfilment partners (couriers, payment processor) who need them to deliver your order.

Cookies

Our website uses cookies for two purposes: keeping you logged in and understanding website usage through analytics. You can disable cookies in your browser, but some functionality (like cart and checkout) will not work correctly without them.

Third parties

We use the following third-party services, each governed by its own privacy policy:

• Razorpay for payment processing.
• Resend for transactional email delivery.
• Standard couriers (Delhivery, Bluedart, India Post) for shipping.
• Google Analytics or equivalent for aggregate website usage data.

Your rights

You can request a copy of the data we hold about you, ask us to correct or delete it, or close your account at any time. Write to hello@sugarlitefoods.com and we will respond within 7 working days.

Changes to this policy

If we materially change how we handle data, we will update this page and notify registered users by email. The "last updated" date at the top of this page will reflect any changes.

Contact

Questions about this policy? Write to us at hello@sugarlitefoods.com.