Terms and Conditions

These terms govern your use of the Sugarlite Foods website and the purchase of our products. By using the website or placing an order, you agree to these terms.

Who we are

"Sugarlite Foods", "we", "us", and "our" refer to Sugarlite Foods, the entity that owns and operates this website and sells the products listed on it. Our registered address and contact details are available on our contact page.

Products and pricing

• All product descriptions, images, and nutritional information are provided in good faith and to the best of our knowledge. Lab-tested values reflect the most recent test reports available at the time of dispatch.
• Prices are listed in Indian Rupees (INR) and include GST where applicable. Shipping charges are added at checkout based on your delivery location.
• We reserve the right to change prices, modify products, or withdraw products from sale at our discretion. Any change applies to orders placed after the change.

Orders and payment

• An order is confirmed only after successful payment is received and you receive an order confirmation email.
• We may cancel an order before dispatch if the product is unavailable, the price was incorrectly listed, or we suspect fraudulent activity. In all such cases, the full amount paid will be refunded.
• Once dispatched, orders cannot be cancelled. Returns are governed by our refund policy.

Shipping and delivery

• We ship pan-India through standard courier partners.
• Estimated delivery time is 3 to 7 working days depending on location.
• You must provide an accurate shipping address. We are not liable for delays or non-delivery caused by incorrect addresses.
• Risk of loss passes to you on delivery.

Returns and refunds

See our refund policy for full details on returns, refunds, and damaged goods.

Health and dietary information

Our products are formulated for low glycaemic impact and are tested at independent laboratories. However, we are a food brand, not a medical provider. The content on this website does not constitute medical advice. If you have diabetes or any health condition, consult your doctor or registered dietitian before making changes to your diet. Individual blood sugar responses to food vary; the GI values we publish are scientifically measured averages, not guarantees of personal outcomes.

Intellectual property

All content on this website — text, images, logos, design, code — is the property of Sugarlite Foods and is protected by Indian copyright and trademark laws. You may not copy, reproduce, or use any of it without our written permission.

Limitation of liability

To the maximum extent permitted by Indian law, Sugarlite Foods is not liable for any indirect, incidental, or consequential damages arising from the use of this website or our products. Our total liability for any claim is limited to the value of the order in question.

Governing law

These terms are governed by Indian law. Any disputes will be subject to the exclusive jurisdiction of the courts in Gorakhpur, Uttar Pradesh.

Contact

Questions about these terms? Write to hello@sugarlitefoods.com.