We want every Sugarlite Foods customer to be satisfied with their purchase. This policy explains when refunds and returns are possible, how to request one, and how long they take.
Returns of unopened products
- You can return any unopened product within 7 days of delivery for a full refund.
- The product must be in its original sealed packaging, undamaged, and accompanied by the original invoice or order number.
- Return shipping costs are borne by the customer unless the return is due to our error (wrong product, damaged on arrival).
Opened products
For hygiene and food safety reasons, opened products cannot be returned. If you have a quality concern with an opened product (off taste, contamination, foreign material, mould), write to us within 48 hours of opening with photographs and the batch number from the pack. We treat every quality concern seriously and will issue a full refund or replacement after investigation.
Damaged or wrong products
- If a product arrives damaged or you receive the wrong product, write to us within 48 hours of delivery with photographs and your order number.
- We will arrange a free replacement or full refund at our cost — no return shipping required from you.
How to request a return or refund
- Email hello@sugarlitefoods.com with your order number, the product name, and the reason for return.
- We respond within 24 working hours with return instructions.
- For approved returns, ship the product back using a courier of your choice and share the tracking number.
- Once we receive and inspect the returned product, the refund is processed within 5 to 7 working days.
How refunds are paid
- Refunds are credited to the original payment method (UPI, card, net banking, wallet) used at the time of purchase.
- Bank processing times can add 2 to 5 additional working days for the refund to reflect in your account.
- Cash on delivery orders are refunded via bank transfer once we receive your account details.
What this policy does not cover
- Personal preferences (taste, texture). We have done our best to describe each product, including taste profile, on the product page.
- Products purchased from third-party retailers or marketplaces. Those are governed by the seller's policy.
- Damage caused by improper storage after delivery (for example, insect infestation due to leaving the pack open, oil rancidity due to direct sunlight storage).
Contact
Questions about a return or refund? Write to hello@sugarlitefoods.com. We answer within 24 working hours.
